My Fitbit Charge 4 display is completely dark

[Monton]

My charge 4 screen is completely dark..all the suddem ..I can't see anything on screen , But  charge 4  is still functioning I just have to read from my Android.

Moderator Edit: Clarified subject

[Biscuit1231]

Mine did the same thing yesterday.  Customer support had me try a few things with no change.  They sent problem up the chain to investigate.  Was told watch is defective.  It’s 2 years old so not under warranty.  Will give 35% off new Fitbit.

[LauraBo100]

Mine has gotten dimmer and dimmer over the past several weeks - thought it was just my eyes, but seems it may be a watch defect. 

[TeresaForum]

Mine has done exactly the same and I need the brightness!

[Biscuit1231]

Customer service told me it’s defective. However worked great for 2 years.

[LucioFitbit · Accepted solution]

Hi there @LauraBo100. Welcome to Community Forums. @Monton, @Biscuit1231 and @TeresaForum, it's good to have you back.

I appreciate you share your experience. I'd recommend you follow these steps to restart your device.

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Or check if you have the sleep mode or Do Not Disturb mode on.

If the issue persists please contact our Support Team.

Hope this helps.

[Biscuit1231]

Checked do not disturb & sleep mode. That was problem & now have full
brightness! Thanks for help.

[LucioFitbit]

Hi there @Biscuit1231, It's good to see you in the Community.

I'm glad that this got you back up and running again in a timely manner.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a good one.

[LauraBo100]

Thank you for the tips - I'll try then tomorrow as my phone is charging right now. I suspect I may have turned on sleep mode at some point without realizing it! 

[TeresaForum]

Both my do not disturb & sleep modes were on for some reason but turned them off and my brightness has returned. Glad it's sorted, thank you..

[LucioFitbit]

Hi there @TeresaForum and @LauraBo100, it's good to have you back in the Community.

I appreciate the comments and I'm happy you solved the issue.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a nice day.

[Shazaleana]

Mine has done this too, and it's frustrating as I cannot see anything on it.  It stills works fine, but I have to check with my phone.  I want to be able to use my watch while exercising.

[Biscuit1231]

I was able to fix mine by checking sleep mode & DND (do not disturb) modes
were on. Evidently I accidentally hit one or both. When I took them off
that it’s back to normal & easily seen.

[LucioFitbit]

Hi there @Shazaleana and @Biscuit1231, it's good to see you in the Community.

I understand how you feel with this situation. I'd recommend you check if the Sleep mode or de Do Not Disturb mode are on, as mentioned by @Biscuit1231.

If the issue persist please contact Support Team.

Hope this helps.

[RubeeT]

I can’t even read my screen, so how can I