Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit Charge 4 display is completely dark

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

My charge 4 screen is completely dark..all the suddem ..I can't see anything on screen , But  charge 4  is still functioning I just have to read from my Android.

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

Hi there @LauraBo100. Welcome to Community Forums. @Monton@Biscuit1231 and @TeresaForum, it's good to have you back.

 

I appreciate you share your experience. I'd recommend you follow these steps to restart your device.

 

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

 

Or check if you have the sleep mode or Do Not Disturb mode on.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

View best answer in original post

Best Answer
14 REPLIES 14

Mine did the same thing yesterday.  Customer support had me try a few things with no change.  They sent problem up the chain to investigate.  Was told watch is defective.  It’s 2 years old so not under warranty.  Will give 35% off new Fitbit.

Best Answer
0 Votes

Mine has gotten dimmer and dimmer over the past several weeks - thought it was just my eyes, but seems it may be a watch defect. 

Best Answer
0 Votes

Mine has done exactly the same and I need the brightness!

Best Answer
0 Votes
Customer service told me it’s defective. However worked great for 2 years.
Best Answer
0 Votes

Hi there @LauraBo100. Welcome to Community Forums. @Monton@Biscuit1231 and @TeresaForum, it's good to have you back.

 

I appreciate you share your experience. I'd recommend you follow these steps to restart your device.

 

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

 

Or check if you have the sleep mode or Do Not Disturb mode on.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

Best Answer
Checked do not disturb & sleep mode. That was problem & now have full
brightness! Thanks for help.
Best Answer

Hi there @Biscuit1231, It's good to see you in the Community.

 

I'm glad that this got you back up and running again in a timely manner.

 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.
 
Have a good one.
Best Answer
0 Votes

Thank you for the tips - I'll try then tomorrow as my phone is charging right now. I suspect I may have turned on sleep mode at some point without realizing it! 

Best Answer
0 Votes

Both my do not disturb & sleep modes were on for some reason but turned them off and my brightness has returned. Glad it's sorted, thank you..

Best Answer
0 Votes

Hi there @TeresaForum and @LauraBo100, it's good to have you back in the Community.

 

I appreciate the comments and I'm happy you solved the issue.

 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.
 
Have a nice day.
Best Answer
0 Votes

Mine has done this too, and it's frustrating as I cannot see anything on it.  It stills works fine, but I have to check with my phone.  I want to be able to use my watch while exercising.

Best Answer
0 Votes
I was able to fix mine by checking sleep mode & DND (do not disturb) modes
were on. Evidently I accidentally hit one or both. When I took them off
that it’s back to normal & easily seen.
Best Answer
0 Votes

Hi there @Shazaleana and @Biscuit1231, it's good to see you in the Community.

 

I understand how you feel with this situation. I'd recommend you check if the Sleep mode or de Do Not Disturb mode are on, as mentioned by @Biscuit1231.

 

If the issue persist please contact Support Team.

 

Hope this helps.

Best Answer
0 Votes

I can’t even read my screen, so how can I 

Best Answer