My Fitbit Charge HR screen is not showing

[sarahwong]

My fitbit was perfectly fine before the battery died. However, after I charged it, the screen won't show anything anymore. I charge it again in case I didn't plug it properly, I can see "charging" symbol on the screen but it still show nothing after charged a few hours later.. What Can I do?? I can see green flashing light when i charge it.

Moderator edit: updated subject for clarity. 

[TAJ1987]

Yeah I've tried everything and nothing has worked for me. I contacted support and they gave me 25% off a new device. I think this broken one is going to be my last fitbit device.

[JayneLeibel]

My screen was fine last night and this morning it’s just black. I have green lights and when I press the button I can feel the vibrations. I charged it fully yesterday. I’ve tried the reset 3 times. It’s almost like the lcd has burnt out but the tracker is working. I have a Charge 2. What else can I do?

[enidp1929]

Mine didn’t come back is pitch black, is syncing but can’t see screen 

[SunsetRunner]

This is not a problem anymore. Fixed it right away.

Sent from the Toth iPad

[enidp1929]

Oh thought was sending to Fitbit.... disregard 

[dfry999]

My Charge 3 screen was completely black this morning. But after putting it on the charger, a smily face appeared (2 eyes and a smile) but it won't respond to anything. I have tried pushing in the button on the side to reset, but nothing. It recorded my steps yesterday, but today - nothing.

[Pompton]

Fit bit fully charged. Can see logo and version on screen b4 unplugging from charger.

Can also so data for the day and it's accurate.

I am also able to see that my laptop is updated to reflect today ( no activity yet)

THEN I unplug the fitbit from charger and can't get anything to display on screen. i.e. tapping screen does not activate screen visuals

Guidance please.

[TinaLBP]

Same here did anything ever fix it?

[JeckPaler]

The version I have when I followed the instructions and pressed is 22.58.00 is this also also right? How to reset the version to V122 please.

[Ness72]

Mine is doing the same thing and I’ve tried what you suggested but didn’t work for me!! Please help 

[enidp1929]

My fitbit Charge 3 is black and it won't show anything on screen.  I can see it on app, info and everything but the face on the watch doesnt work.  I have tried to follow this steps but it doesn't work.   Any other suggestions?

[enidp1929]

Have same problem.... 

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Agree this is going to be my last one, i have a few of them an they all break within a year or so.  Too expensive to be this weak

[Smitty529]

My Fitbit also won’t reset.   I’ve tried multiple times. You can just barely see the screen

[Ness72]

I was told the it costs more then it’s worth, just buy a new one. Sorry --
Sent from Gmail Mobile

[Jim8450]

My Fitbit HR2 display went out for over a month. When it came back, the image was a mirror image (reversed). I followed the reset instructions and it is now showing correctly. AMAZING!

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My Fitbit display was out for over a month so I continued using it to track my walking through the phone app. When it came back, it was a mirror image. If you held it up to a mirror, the image in the mirror was correct on the main screen. The other screens were gibberish. I followed the reset instructions and that corrected the problem.

[Stlbc]

Mine is doing this started last night no display,tried reset and still nothing 

it’s counting steps and still syncing ok 

but no Display really frustrating 

[Jim8450]

Screen was out. I followed the reset procedure and it came back on for about 3 weeks and then died again. It records and syncs with the iPhone, but no display and I can’t get it to come back after trying the rest function multiple times.

[OwenPhilp]

Mine is doing the same my Fitbit died and when i left for school and came back the screen is dead but the only thing showing life is a green light at the bottom 

[Gary2222]

Mine doing the same, I think V128 is designed to kill the FitBit HR's to force us to buy newer expensive models. Not going to work with me....

[SoniaJane]

Thank you so much, worked perfectly...woohooo 😁