My Fitbit charge 2 became very crazy by it self

[Ibrahimkamel]

Good morning,my Fitbit change 2 became crazy as if I was pushing the Patton many times without stopping 

and made vibrating every time,

to made it stop that I have to hold the bottom so it will stop and be normal but it means I have to be holding the bottom all time without leaving it !!

are there any help specially I use it every single day 

thank you.

ibrahim kamel 

[RicardoFitbit]

Hello @Ibrahimkamel welcome to the Community Forums, it's a pleasure to assist you today.

Seems odd that your device is behaving in such way, certainly this is not a common situation nor the way it was designed. If you haven't already done so, I recommend you to restart your device following the next steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know how it goes, I'll be around. 

[Alexmiller31]

I’m having the same issue. Just started 2 days ago when I took my Fitbit off the charger. It continuously flicks through screens, turns exercises on and off, vibrates all day. Pressing the button does nothing. I’ve let the battery drain completely several times and then changed it to full and that didn’t fix it. Ive also reset it while plugged into the charger and that didn’t fix it either. Any other suggestions?  It’s only 2 years old. I use it everyday :-(. 

Moderator edit: Format 

[RicardoFitbit]

Hello @Alexmiller31 welcome to the Community Forums! Sorry for the delay in responding your post.

I appreciate all the information and details that were shared in your post, I totally understand how frustrating this matter can be for you. I was informed by our Customer Support team that they already provided you with assistance and a resolution for this situation. That said, I recommend you to contact them back if you have any additional questions about the outcome of your case.

I'll be around if you need anything else.

[AAustin76]

I have this exact same problem. Fitbit is barely 2 years old and is now unusable due to it cycling through the apps and vibrating. It will not hold a charge for even one day! Please help!