help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit's time is running 5 minutes slower than the actual time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2017 09:16 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎10-07-2017 09:16 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Just in the past 2 days I have found that my Fitbit charge hr time is running 5 min slower than the actual time. Can anyone help me fix this please? Thanks 

Best Answer
Labels:
5 REPLIES 5

‎10-07-2017 11:04

‎10-07-2017 11:04

Welcome to the forums!

 

First thing I would do is check the time on your computer and phone and make sure its correct.

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Then try this

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to s different one. Sync it. Go back in and change it to the correct one and sync again


Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

 

Device will need to sync before it changes

 

Hope to see you around the forums! Join in on the discussions forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎01-13-2020 22:11

In response to WendyB

‎01-13-2020 22:11

This did not work for me. Every time Apple forces me to update my iPhone OS, I have issues with my Fitbit! I am the last person who need my watch to be 5 minutes slow. }:-(

Best Answer

‎04-01-2021 13:19

‎04-01-2021 13:19

Same happening to me on iPhone 12 Pro. 

 

I tried the solution to change phone time zone sync. then change back to correct time zone and sync again. When the time zone was changed the watch did sync to the new time but it was 5 minutes behind still. Then switched back to the correct time. Synced again. The watch is still 5 minutes behind. 

 

It's frustrating that the company would force us to figure this out on our own rather than address it. Why should we be switching time zones and somehow tricking the device to catch up? This is obviously a product bug, no?

Best Answer

‎04-01-2021 13:19

In response to WendyB

‎04-01-2021 13:19

has fitbit addressed this at all?

Best Answer
0 Votes

‎04-09-2021 02:33

In response to pfortune23

‎04-09-2021 02:33

I have not seen a reply from FitBit. However, I finally figured out how to fix it and eventually it stopped happening every time I charged it. I had to go into the app and sync my watch after every recharge. Now it doesn’t do it any longer.....at least I hope it’s a permanent fix. 🤷🏻‍:female_sign: 

Best Answer