My Girlfriend’s Charge3 Screen now blank but can still be check thru the app

[enaira]

Hi, is there anyone who can help? Tried rebooting the watch(Charge3) and changing the watch face but nothing happened after. We’re getting quite hopeless cos its very inconvenient to always check the phone for the steps/floor progress. I just had my Ionic problem solved and then this Charge3 happen.☹️

[FB_I]

This happened to me too!! It’s soooo annoying! I was checking my alarms and it just turned off! I can still feel the vibrations of the home button and I still receive notifications and alarms still go off, but it’s practically useless!!

[enaira]

@Odyssey13 @AlvaroFitbit can you help us guys with this matter?🙏

[Odyssey13]

Best thing to do is contact customer support. See if they can get you going.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
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Other contact options:

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[AlvaroFitbit]

@FB_I Welcome to the Fitbit Community!

@enaira @FB_I Let me help you with your with your unresponsive Charge 3. @FB_I have you tried the troubleshoots that @enaira mentioned? Try restarting your tracker and changing the clock face. For you @enaira since you already have troubleshooted this issue I suggest you you contact our Support team as @Odyssey13 mentioned.

I look forward to your reply.

[enaira]

@AlvaroFitbit we have contacted support team and have asked to try other troubleshooting methods but no changes after, screen was still off. Then they finally stated that there’s nothing they can do with the device anymore, was just only used for 1yr6mos, so it was out of warranty also.😔 I feel its too short of a lifespan for the tracker🤦🏻‍:female_sign:

[AlvaroFitbit]

@enaira thank you for the update and sorry to hear that Support couldn't replace the device. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.

[enaira]

There’s no other way to make the watch functional again? no service center or anything? just so sad to know that its the end of that Charge3, espescially when you know that the person has been really taking good care of it.

[Briggsy2020]

Hi

i have the same blank screen issue - yesterday the change clock screen fix worked.  However, it then went blank again.  I’ve tried both the 8 secs and 15 secs fixes and no joy.  The Fitbit is still working and connecting to my phone as I can see the activity on the app.  It still vibrates for messages etc.  Just remains blank.  It’s only 6 months old so very disappointing and I’m shocked at how many others have this issue and no systems fix yet.  Please help.  Thank you 

[AlvaroFitbit]

@Briggsy2020 It's great to see that you've visited the Fitbit Community!

Sorry to hear about your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Briggsy2020]

Thanks for the update. How long does it take for the support team to get in touch as I’ve not heard back yet?