My Steps do not show up on my Dashboard!

[Caar]

Just got a new Charger HD. Everything was working fine. I looked back at yesterday's data then back to today and my STEPS disappeared. Not just less but the entire section on the Dashboard is gone! How do I restore my Dashboard?

[pariswow]

I just responded to this email through a different link, but I'm not sure I
posted it correctly. My Steps issue resolved itself when my phone updated
to the new dashboard. The dashboard became available later than most, it
seems, and now everything is working correctly on the dashboard. But....
now I have a new problem.

My info (date, time, steps) do not show up when I turn my wrist to look at
the Fitbit, like a watch. It's a Charge 2 that I bought in January. I've
tried turning, flicking my wrist every way imaginable. I try every day -
this started last week. The screen is always blank. I'm wondering if there
is a solution or do I need to return/exchange it?

I really appreciate your advice.

[hanelaine]

New fitbit. Yesterday it showed steps. Today it shows KM's instead. The info shows on the app. Have done the sync. Still not showing steps on the fitbit. Can anyone tell me what to do?

[juliabutler]

I can't find the step tile on my Charger 2.  The direction to go to edit at the right hand top of the app on my ISO I don't find/  What shows up are cal, track exercise, pound , water, and calories.  Please help

[juliabutler]

what about a charger 2 and the step tile!  so frustrating!

[SCretiree]

I followed the steps listed to get my steps and sleep icons back but it didn't work. What else can I tr

[panatton]

I just got back from walking our dog and checked dashboard which shows me how many calories I burned and I want to see how many steps walked! Pls tell me how to change this?  Thank you

[panatton]

I just got back from walking our dog and checked dashboard which shows me how many calories I burned and I want to see how many steps I walked! Pls tell me how to change this?  Thank you

[Rich_Laue]

Hello @panatton has your tracker done a sync with your fitbit account yet? 

If, so and not knowing which dashboard your looking at, app/web iIwould rec unending tap/click on the exercise tile .On the web then click see more .The next page should show a list of recorded activities. Click on the top one. 

I'm wondering which mode was used to record the dog walk .

[froggiemama]

so i have the fitbit mobile track and its not fully reading my steps. i tried the steps just wont let me sync now. Its driving me nuts

[Rich_Laue]

Am I understanding you correctly @froggiemama got not wearing your Fitbit but are using your phone and footnotes Mobile Track to count your steps? Is the phone in your pocket?

[froggiemama]

yeah i had it in my pocket

[Rich_Laue]

---

@froggiemama wrote:

yeah i had it in my pocket

---

And is mobile track listed as an attached device.

You also are not wearing the Charge HR?

[froggiemama]

yeah it is my wearable was stolen so i am waiting for a replacement

[panatton]

Same thing happened to me, drove me crazy.
Try to sync the git bit again to your ap, and once you’ve synced it, it
should work, at least mine finally did, but it does unsynch sometimes by
itself, for not known reason, and then you need to sync it again. Hope this
helps? Good luck!
--
Denise Panattoni

[Booboo4me]

Why are my steps different from my Fitbit than on my app?

[Rich_Laue]

Welcome to the community @Booboo4me 

Without having details of the problem, I'm going to assume the tracker shows more steps then the app does.

This is usually caused by not doing a sync recently.

The App does not get it's data from the tracker, but the data comes from the Fitbit server.

The tracker needs to sync it's data to the Fitbit server before the app will be able to display the data.

So the reason is that the tracker has not done a sync recently.

Now if the app has a larger step count the the tracker, I have no clue and rarely see any one asking this question 

[PeterChew]

Can’t see my step on my iOS devise After force sync a few times still can’t see he step on dash board in my iOS device. I’m using a Charge 2

[Gg72]

Thank you. It worked!

[whyonedr]

There is no edit button; the dashboard is not working properly: I am not getting weekly reports nor daily ones-everything shows as zero, but it also shows as being synced.

[THEMAN13]

The answer worked for me thanks, it was an easy fix,

Moderator edit: all-caps