My Steps do not show up on my Dashboard!

[Caar]

Just got a new Charger HD. Everything was working fine. I looked back at yesterday's data then back to today and my STEPS disappeared. Not just less but the entire section on the Dashboard is gone! How do I restore my Dashboard?

[AlejandraFitbit · Accepted solution]

Great to see you around @Caar. If you can't see your steps from your iOS device, please verify that you have the steps tile by doing the following:

1. Open the Fitbit app. 
2. Tap Edit in the top-right corner. 
3. Scroll to the bottom of the page. 
4. Check the circle next to the tile you would like to show. 
5. Tap Done when finished. 

If you do have the tile, do a force sync by doing the following:

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

I hope this helps, let me know how it goes! 

[Caar]

Hi!

It worked! Thanks so much. Only problem now is my steps are at the bottom of my Dash. But that's ok it's showing them!

[AlejandraFitbit]

Welcome back @Caar. It is great to hear that your issue has been resolved. To adjust the tiles, do the following:

1. Open the Fitbit app. 
2. Tap Edit in the top-right corner. 
3. Hold and drag the three lines that appear on the right side of the tile. 
5. Tap Done. 

Happy stepping! 

[CLKing315]

My steps are no longer showing on my dashboard but when I follow the steps given to other people it doesn't seem to match up. My edit button is on the left, for one, and also steps is not showing with a circle beside it to select. Please help!!!

[AlejandraFitbit]

Welcome to the Community @CLKing315. Please verify that your tracker is paired to your account. At the moment of opening the app and see your Dashboard you should see the "Charge HR" tile (see attached image). If you are not able to see it, please follow the Setup Procedure to paired your tracker.

Let me know the outcome! 

[Annie_M]

My edit button is on the top left and when I tap on it and scroll to the bottom, there is nothing additional there.  

[AlejandraFitbit]

Welcome to the Community @Annie_M. If you are not able to see your tiles, please confirm that your tracker is paired. If it is not paired you won't be able to see the Charge HR tile and need to follow the Setup Procedure.

Let me know the outcome! 

[SLewis]

I've just had an issue with my steps not showing in the graph. The tile is there, the "today" tile shows a number of steps, calories etc, but the graph for the whole week is blank. The graph was there yesterday.

Any suggestions about how to get the graph back would be appreciated.

[Relmore1]

To get it back to the top, turn them all off except for steps. Then turn them back on

[pariswow]

I see nothing named "edit" anywhere on the app. The "synch" information on the top is also gone.

[Rich_Laue]

Which of the 4 apps or you using? On Android it is on the bottom of the screen.

Why not look at Fitbits interactive, extensive help docs http://help.fitbit.com/?q=Tiles

[pariswow]

Thanks so much for your response. The steps had been gone for 2 days and they just reappeared on their own. I don't understand, but I'll take it. I'll never logout again! Now the other issue - it is an android and I don't have an edit button at the bottom. And am I supposed to have the new dashboard? 

[AlejandraFitbit]

It's great to see you around @pariswow and @Rich_Laue thanks for stopping by.

If you want to edit your Dashboard from your Android Fitbit app, you just need to do the following:

1. Slide down and tap Edit

2. Select the tiles you want to remove or add

3. Tap the check icon in the upper right corner

4. Sync

I hope this helps, let me know the outcome. 

[asuyash]

My fitbit dashborad on my computer shows only 7 day average steps. It doesn't show either today's steps or a previous day's steps. Screenshot attached.

[pariswow]

My problem has been solved. My app updated to the new dashboard on my
android device and it shows everything. I've only had my Fitbit since
January, and the new dashboard is so much better. I can see all of my daily
steps as well as all of the daily tiles.and I can go back for months.

[Relmore1]

I was told that I am eligible to receive a replacement because my fitbit is
not syncing and we have tried everything.
Please advise what action needs to take place so I can receive a new fitbit.

Moderator edit: removed personal information

[Rich_Laue]

@Relmore1 do you still have the message from "who told you", I would ask them, not your fellow Fitbit users. 

[Relmore1]

Sorry about that. I hit the button before I realized I was posting this to
the community.

Moderator edit: removed personal information

[pariswow]

My problem resolved when the new dashboard became available. I think the new one was available later on my phone and there is no longer a problem.

However, and a big however, now I have another issue. I bought my Charge 2 in January. Last week it stopped showing my info (time, date, steps) when I turn my wrist, as in looking at a watch. It's a blank screen. I need to push the side button to see the info. I've tried turning and flicking my wrist dozens of ways, to no avail. Is there a solution? Should I return it/exchange it?