My Steps do not show up on my Dashboard!

[Caar]

Just got a new Charger HD. Everything was working fine. I looked back at yesterday's data then back to today and my STEPS disappeared. Not just less but the entire section on the Dashboard is gone! How do I restore my Dashboard?

[JaymeMartinez]

Having then same problem. I havent synced in months though!.synced today and shows my last sync and data from yest but no steps for almost all of my days. Its weird 

[PjinNj]

While I’ve been a long long time Fitbit user and had nearly 10 years of data. I got so frustrated I tossed in the trash and purchased an Apple Watch. I
Must say I miss my Fitbit but the in ability to resolve my issue just made it too tough to stay.

Sent from wherever i happen to be

[SunsetRunner]

I have started walking a lot and am getting frustrated that my steps disappear when synching to the app. Today I went for a two hour hike and my Fitbit showed 12,800 steps. When I got home my fitbit charge 3 HR synched to the app and the number of steps changed to 5,800! 

This has been happening for a few weeks now and makes all my effort seem to be for nothing as my walks are not showing on my dashboard.

any ideas how to solve it? 

[nsturtz]

I think you can drag them around?

[SunsetRunner]

Thanks, but I apologize for not being clearer. The number of my steps on my fitbit change when it synchs with the app.
Today I did 12,809 but when it synched to the app it showed only 5,600. And then the number in my charge 3 changed to 5,600 too!
When I then added my exercise manually the number increased on the app and then on my fitbit.
It seems the app synchs to the charge 3 and not the other way around! What a mess!!!

Apologies for any spelling errors made in my hurry to respond to you from my iPhone!

[Logan22927]

So i got my new fitbit and i am trying to check my steps on the dashboard on the website. I am signed in and everything but it wont update my steps. I checked my Bluetooth is on i have used the fitbit connect app and i don't know how to fix it.

[Rich_Laue]

Hi @Logan22927 on your web based dashboard, at the top left is the date of the data you are looking at. To the right of this date will be a message telling you the time your tracker last synced. How long ago was the last sync? 

[GodzChild]

Similar to someone else who posted, my stats on my dashboard just disappeared. I can tell it is a glitch because if I go to previous days, it will show for a second and then disappear again. I have tried restarting the app. I have restarted my phone but nothing has worked. 

The data for miles walked, active minutes and steps taken are not available to add when I hit the edit button. It is as though they are turned on but just not visible. They have disappear altogether.

[valleyroad]

I tried doing this a few times and no change

[Jackiestuart52]

Same here! No steps. Wow