My band fell off.

[tebby]

Hi, I’ve read quite a few reply’s on how to fix the band when it falls off! Unfortunately mine is broken and it’s not fixable. It fell off while I was cleaning my kitchen!!  I received my Fitbit as a gift. I have no idea where it was purchased.

I’m pretty bummed out. Can you Track to see where this was purchased and if they can replace it?? I know it wasn’t from Costco because of the packaging. Otherwise I would take it back to them. They have great customer service and would replace it. What do you suggest and is this product only good for less than two years??

[Odyssey13 · Accepted solution]

Hi @tebby   Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options