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My charge 2 battery is not getting charge...I think it's battery gone,how I can get it repaired

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‎04-07-2019 09:42 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 09:42 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My fitbit charge 2 is 2 years old, suddenly it's battery not getting charged.I think it's battery gone,how I can get it replaced in Udaipur, Rajasthan,India

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‎04-08-2019 06:36

‎04-08-2019 06:36

@Ashishp Welcome to the Fitbit Community! It's great to have you here!

 

I will gladly assist you with your Charge 2 that isn't charging. You didn't mention if you have tried any troubleshoots so I would like to suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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