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My charge 2 doesn't sync with my phone even after restarting it

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‎08-19-2020 03:19 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-19-2020 03:19 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My charge 2 stopped syncing with my phone. I removed the connected device from my app and tried adding it again., but the phone doesn't detect the device (my phone isn't in the list of devices that won't detect the fitbit devices, checked already). Tried restarting the device but it's of no use. 

Tried all the troubleshooting steps. Kindly help

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1 REPLY 1

‎08-20-2020 09:43

‎08-20-2020 09:43

@Sri_p Thanks for joining us! 

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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