My charge 2 turns black

[SadEd]

After one and half years, my charge 2 turns black! After trouble shooting by myself and Fitbit support, it is confirmed that my charge 2 totally dead. That is sad!

As it has already been beyond one year warranty coverage, I only got a buy-new-discount offer.

I would say Fitbit needs to improve its product quality. Five years ago, more than 50% of my friends and colleagues wore fitbit if they wore any digital stuff. Now only few left.

[AlvaroFitbit]

@SadEd Welcome! It's nice to have you on board!

I understand how you feel and thank you for troubleshooting this issue with our Support team. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

I'll be around.

[CallMeMrBill]

Same issue with mine. I bought it last year and then upgraded to the Versa 2. The Charge 2 has been sitting in its original box for over 9 months. Finally took it out to charge it up and nothing. Tried all the steps like different USB ports, low voltage USB charger (like phone one), etc. Still a brick even after keeping plugged in overnight. Even though it is now only a few weeks past end of 1 yr warranty, customer support only offered 25% discount towards purchase of new Ionic. Seriously? Fitbit knows this has been an issue with the Charge 2 and could have at least offered to send a replacement charger to see if that fixes it. Would only cost them a couple dollars at most.

[CallMeMrBill]

Discount for products that most likely will fail as well? Why not honor your products and try different ways to make things right like maybe send out replacement chargers to see if that fixes it?