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My charge 2 won't display or stay chargedd

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‎04-17-2020 19:30 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-17-2020 19:30 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My tracker seems to charge but after a moment it goes dark. The tracker was fine until yesterday when it started cycling through the options on the tracker and then died. I cleaned the charging components, reset the tracker and tried a different outlet but nothing works.

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‎04-26-2020 12:31

‎04-26-2020 12:31

@marcystone Welcome to the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 display not working nor charging and thank you for troubleshooting this issue. It seems that you have tried the suggested troubleshoots for this issue so the next step is letting our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution to this issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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