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My charge 3 has not synced since july 17-2020

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‎10-13-2020 21:59 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-13-2020 21:59 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

I have gone over all the options to sync and to update new software, but it still will not sync. How do I fix this.

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3 REPLIES 3

‎10-14-2020 00:29

‎10-14-2020 00:29

This affects me too since 23rd August. If you have resolved it please share.

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‎10-14-2020 01:53

‎10-14-2020 01:53

I have the same problemas you. I bought mine durectly from Fitbit in May 2020 and it stopped syncing in August! I have repeatedly followed all the steps for removing all paired devices, repairing my charge 3, uninstalling and reinstalling the app etc and nothing works. I get to add the pairing code into my app and then it fails to connect time and time again. Its a complete joke that an item stops functioning/loses key functions at least than 4 months old! We need to have it fixed or be refunded.

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‎10-14-2020 09:36

In response to Unfit31

‎10-14-2020 09:36

Hello, I have not resolved the problem yet. I'm going to find the customer
service phone number and speak to an actual person
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