My charge 3 screen is a mess of vertical lines

[DougWalker]

Does anyone have any suggestions, or a similar experience? I ordered a Fitbit charge 3 from Amazon at Christmas, I receiveit on the 23rd of Dec. Last night I put it in the charger, and this morning woke up and the screen is covered in vertical lines, and it will not sync. I have restarted it correctly with the smiley face procedure, changed the faces through the phone app, but it's still looking like it's wrecked 😞Wow Look at that screen!

[jbalt]

I pitched mine in the trash. My daughter in law was about to buy a Fitbit, and I reminded her about mine, and zero help from Fitbit for an obviously common problem. I recommended a Garmin. I just got a nice Apple Watch 5 for my birthday!!! And I love it. Hope this helps. 

[SunsetRunner]

It clearly is a very common problem, after scrolling through the forum. Unless I receive a satisfactory response from Fitbit, they will be losing another customer. I’ve been looking at an Apple Watch as I have everything else apple. Thanks for your comments 😊

[Jennyfinn]

Thank you for your feed back but I contacted Fitbit who was very helpful
and they are sending me out a replacement

[Kezzaah]

My fitbit went 13 months in, so over my warranty, how do you get a response from them?

[SunsetRunner]

Rebecca

[SunsetRunner]

They literally contacted me off the back of this forum message.

Fitbit have been brilliant, they have sent me a replacement already and my Charge 3 was 18 months old.

[Kezzaah]

Thanku! Fingers crossed!

[psybok]

If that's the case there's not much to do but replace it.

[Kezzaah]

Now it's just flicking......won't charge and can't read the screen at all.

[Jennyfinn]

This seams to be a very common problem with them, I contacted them on there
website via live chat. Did a couple of things they asked me to do and they
told me that they will send me out a new one. Had to send a pic of the
screen and the box as mine was a special edition one I gold, they sent me a
black one which I did not want. I contacted them on live chat again and had
to send the black one back Andy they are going to send me a new one

[Avvers75]

• I have had the same issue today. I contacted online customer support they was great and is sending me a replacement via the post. 

[DeanoCampbellin]

Hey Tony, I am having the exact same issue, but my Fitbit is 2 years old. This is literally my 7th Fitbit. If I have to buy another Fitbit, I’m gonna switch to an Apple Watch. Of all the Fitbit s I’ve owned, I have only paid full price  for one of them. All the others were offered to me at 50% off because of problems. Fitbit really does have great customer service, but their products just keep malfunctioning. So unless Fitbit will replace my watch at no cost to me, I’ll be jumping ship... please let me know how much Fitbit values loyalty. 

[GTrain6392]

Mine just started doing this 3 days ago. I got mine May of 2019. Not even 2 years old and already crapping out on me -_-

[WilsonFitbit]

Hello everyone. 

Thank you for the information and for the troubleshooting steps you've followed! For screen inconveniences, I recommend visiting the following thread for tips and suggestions. 

See you around. 

[eshack]

This just happened to my Charge 3 2 days ago. My Fitbit is a replacement of my original which I purchased a few years ago that went bust when it wouldn't charge, so it isn't under any warranty. 😞

[WilsonFitbit]

Hello @eshack It's great to see you around! Thank you very much for the information! 

I was able to see that you have reached out to our Support Team for this situation. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day! 

[rishabh.arora]

My Fitbit charge 3’s band broke after an year and now the screen has developed white lines. Fitbit fan no longer! what do you guys suggest? 😅 

Moderator edit: Format/word choice

[Aitch909]

I went for a new charge 4 after breaking mine in an Accident. The original one was already replaced after the screen fault foc by Fitbit and worked fine till I smashed it into a wall. Really happy with Charge 4 after 9 months of use.

Sent from my iPhone

[WilsonFitbit]

Hello @rishabh.arora, @Aitch909. Welcome to the community forums. @Aitch909 Thank you very much for your great input. 

@rishabh.arora I'm sorry for any inconvenience and thank you for the detailed information. In addition, please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue working on your case. 

On a side note, if you would like to get more information about our different Fitbit devices, please check: 

https://www.fitbit.com/global/us/products/find-your-fit 

See you around. 

[abowjack]

I'm curious if you ever had a resolution to this? I'm having the same issues I have done a reboot off the charger or reboot on the charger I contacted customer service they told me to do it again nothing works and it's to where I cannot even read my watch anymore