My charge 4 is not charging

[Sh3lley]

It's only a few months old. I plug it it and it comes up as charging but not going above 3%. It completely ran out of charge before I plugged it in.

[SunsetRunner]

Hello @Sh3lley 

I would try allowing it to charge for a couple of hours to see if the issue corrects its self. If the problem persists try restarting your Charge 4. You will not lose any data doing a restart. While it’s being charged press and hold the button on your Charge 4 until you see a smiley face appear then release the button. You will feel the Charge 4 vibrate indicating the restart is complete.

😉 I’m hoping this resolves the issue and provides you an answer your charging problem. Please let me know 

[Sh3lley]

I can't restart it (so no smiley face) as that's not working either. Cleaned the pins/connectors on the watch and charger but still not charging any more than 3%. Been like this for nearly two days now ☹️ it's only a couple of months old.

[SunsetRunner]

Oh my @Sh3lley 

I’m so sorry restarting your Fitbit Charge 4 didn’t help. Great idea to check your charging cable pins! Can you try at least one more thing? Can you try changing your Charge 4 clock face through the Fitbit App? I’ve seen that sometimes help. 

[Sh3lley]

Clock face changed along with charger plug and all good. Thanks

[SunsetRunner · Accepted solution]

That’s awesome @Sh3lley! 😃 I’m happy that it worked and you and your up and running again. Please consider marking my post that provided you with the solution as “best answer” as doing so helps anthers who might be experiencing the same issue find answers quicker. Happy Stepping!