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My experience with Charge 3 and Customer Service

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‎11-11-2021 00:10 - last edited on ‎11-11-2021 03:50 by Fitbit Moderator

‎11-11-2021 00:10 - last edited on ‎11-11-2021 03:50 by Fitbit Moderator

Hi

 

Do not buy a fitbit .My charge 3 screen blanked out just before 2 years .My charge 4 not even a year old and the battery runs flat within a few hours. I have escalated this to fitbit and after fighting they agreed to replace the device. They send me the incorrect waybill and when I requested the correct waybill they just stopped communication. 

 

So please do not buy a fitbit as the support has been shocking!! 

 

Moderator Edit: Clarified subject & Personal info removed

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‎11-11-2021 03:53

‎11-11-2021 03:53

Hi there, @SAN001a. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

 

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

 

Please stay tuned to your inbox, someone will reach out to your soon. Nevertheless, I suggest to not keep replying to the last email you received from our team as you're sending you case back to the queue every time you update it, so please wait until you hear back from them. 

 

Thanks for your understanding. Have a good day!

Maria | Community Moderator, Fitbit


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‎11-11-2021 21:36 - edited ‎11-11-2021 21:38

In response to MarreFitbit

‎11-11-2021 21:36 - edited ‎11-11-2021 21:38

Hi

Fitbit did acknowledge that they would replace my charge 4 as it is still under warranty . They did send me the waybill to ship my product back to them and after going to FEDEX offices to ship the parcel they informed me that the waybill fitbit send me was the incorrect waybill and that's what I queried with fitbit. The response was almost  immediate when I raised this with them and now a week later not a peep from fitbit  Do you honestly want to tell me that it takes them a week to generate a new waybill? 

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