My experience with Charge 3 and Customer Service

[rheaborja]

The HRM function stopped working 9n my Charge 3 a few days ago. I tried to fix the problem myself by rebooting the watch several times. I also cleaned the connectors on the device with a toothbrush. Still no dice. Contacted Fitbit Support for help. Was connected to a surly customer service rep with such a strong accent she was barely understandable. She asked me to do the same things I already did -- reboot and clean. Still no dice. She then said that's all they can do and was sent a 35 percent off coupon for a new Fitbit device. This is 9 months after they replaced my old faulty Charge 3 with a new one. Now that's kaput, too. Fitbit, after 12 years -- 11 of them pretty good, the last year pretty horrible with a ton 9f hardware and software problems and the deletion 9f Challenges -- I'm done. Apparently, Google doesn't care about you -- you're dying a slow, protracted death. I just bought a Garmin Forerunner.


Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @rheaborja. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 3 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

[nck724]

Fitbit Charge 3 was built not to last by design.  Fitbit Charge 2 was built too good (mine still working flawlessly), it was clearly a mistake.