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My experience with Charge 4 and the Customer Service

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‎01-05-2022 17:57 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

‎01-05-2022 17:57 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

I spent 6 weeks performing a hard reset on my device. Promises to be provided a label to return the hardware to a warehouse, which will be replaced. Just spent more time trouble-shooting and still not resolve. 

 

Moderator Edit: Clarified subject

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‎01-05-2022 18:07

‎01-05-2022 18:07

Hi @Eia1234  did you receive the shipping label?

Stepping in the U.S.A. since September 2013. Android 14

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‎01-09-2022 07:04

In response to Odyssey13

‎01-09-2022 07:04

I did not receive a shipping label.

 

Please expidite

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‎01-10-2022 06:10

In response to Eia1234

‎01-10-2022 06:10

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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