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My fitbit 2 is not holding its charge after charging

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‎10-30-2019 16:57 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-30-2019 16:57 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I put my fitbit charge2 to charge Monday night and just looked at battery on app on my phone and it says 75% why is doing this? Also I keep getting messages on my phone to say it sync and don't know why? And I get message every day? 

Please help

Emma

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‎10-31-2019 08:44 - last edited on ‎05-17-2025 13:37 by Fitbit Moderator

‎10-31-2019 08:44 - last edited on ‎05-17-2025 13:37 by Fitbit Moderator

@Emma1985 Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not holding a charge. Remember that your device can last up to 5 days with a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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