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My fitbit CHarge 2 wont charge, turn on, restart but it is emitting a high pitch noise

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‎10-26-2017 01:22 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎10-26-2017 01:22 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

My fitbit has been playing up being unresponsive for a couple of months but now it wont respond at all. It stopped working last night after it said it needed to be charged, which i did, but has not worked since. When you try to turn it on the a high pitch sound comes out of it.

I have attempted to reset the device but to no avail. Does anyone know what i can do? I got it this time last year

 

Thanks!!

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4 REPLIES 4

‎10-26-2017 01:55

‎10-26-2017 01:55

Please contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-26-2017 07:03 - edited ‎10-26-2017 07:03

In response to WendyB

‎10-26-2017 07:03 - edited ‎10-26-2017 07:03

@ZM6293 Welcome to the Fitbit Community! I hope you're doing well! It's really odd that your tracker is making noises and that it won't accept a restart. Could it be the vibration motor that isn't turning off? Try letting the battery drain completely and then charge it and retry the restart by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

But as @WendyB said if the issue can't be solved then please do contact our Support team for further assistance.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-26-2017 07:35

In response to AlvaroFitbit

‎10-26-2017 07:35

As it’s not turning on at all do you know when I might know if it has drained? It has stopped making the noise now but when I plug it in to charge it just gets really hot.

 

thanks!

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‎05-28-2019 15:19

In response to AlvaroFitbit

‎05-28-2019 15:19

Hello, I have the same problem with my Fitbit. Is it safe to plug it in? the battery will not explode will it? I noticed the issue after it burned my wrist twice, and drained down in one hour after saying it had 80% charge?

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