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My honor 6x will not connect to my charge 2

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‎07-30-2019 08:36 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-30-2019 08:36 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

After reading through the forums and trying multiple troubleshoots, I am still no further forward. 

 

After selecting add new device, it says found tracker, sometime it asks to pair and enter code but then is still unable to connect, other times it does not even ask to enter 4 digit code.

 

I have tried resetting, phone, charge 2, disconnected bluetooth and unpaired all items and still no further forward. 

 

Any help or suggestions will be greatly appreciated please

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‎07-31-2019 11:32 - last edited on ‎03-20-2025 10:45 by Fitbit Moderator

‎07-31-2019 11:32 - last edited on ‎03-20-2025 10:45 by Fitbit Moderator

@Maybel4, welcome to the Fitbit Community! It's great to have you here!

Let me help you with setting up your Charge 2 and thank you for troubleshooting this issue. Since you already tried the suggested troubleshoots for this issue I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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