help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My husband died. How can I transfer his fitbit to me?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2020 14:36 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎03-29-2020 14:36 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

Hello. My own fitbit is broken. I would like to begin using my husband's perfectly fine HR 2, but he passed away 18 months ago and I don't know his password. Any suggestions? Because of Covid-19 I can't get through to anyone. Thanks in advance for your help!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-29-2020 21:43

‎03-29-2020 21:43

Hi @LGensheimer  you can set up the Fitbit on your account as a replacement device on an existing account - click for directions. You don't need your husband's password to do this. Customer support is a bit busier these days with so many people out of school and staying home from work. Glad you thought to come to the forums. We're here for you. Let us know how things work for you. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer