My new Charge 3 doesn't turn on

[COFit13]

Within the past two hours, I purchased and had delivered a Fitbit Charge 3. I plugged the device into my laptop, and it displayed a scrolling setup message. I downloaded the associated Windows 10 app, set up my account, and proceeded through the instructions on my computer, all while the device remained plugged into my computer.

Now, my device is actively syncing with the app, but the screen won't turn on at all: it's simply stuck on a charging screen. This screen turns off after a while due to inactivity, and can be turned on again with a press of the button, but no matter how long I press and hold the button on the side for, the device will not reset.

I initially thought this to be an issue with the device needing to charge fully before initial use, but upon checking the forums, I've found numerous users to be experiencing the same problem, where the device is nonfunctional and the screen will not work.

Moderator edit: updated subject for clarity

[COFit13]

Update: I can reset the Fitbit, at which point it re-displays the scrolling "fitbit.com/setup" message. I disconnected the device from my account, and re-registered it. I proceeded once again through the setup process, up until the point where it told me to place the device on my wrist. At this point, the screen became unusable, and displays only a single horizontal white line in the middle of the screen.

To note, again, this device was unboxed within the past hour.

[COFit13]

Hey, folks! Around two weeks ago, I ordered a Fitbit Charge 3 via Amazon, and had it sent to my house. Upon unpackaging it and plugging it in, I discovered the device was entirely nonfunctional: it would get to the point in setup where it syncs with the app, and then the screen would turn blank (absent a single horizontal line) and become entirely unusable.

I talked to customer support that night, and they offered no solutions whatsoever to help -- just a replacement offer. Within five minutes, I had received a link for a replacement Fitbit Charge 3.

Today, the replacement arrived. I opened it up out of the package, connected it to the app, and discovered... That the device is nonfunctional. It has exactly the same error as the first nonfunctional device.

I was incredibly excited to order my first Fitbit, but two broken devices later, I'm completely turned off of this company. I'm not sure if this is an experience any other user has had, but I'm telling all of my friends and family not to purchase from this company in the future.

[Odyssey13]

 Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

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If you prefer an online chat or email, then click for contact options
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[EdsonFitbit]

Thank you for visiting the Fitbit Community @COFit13.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3 devices. Thank you for the information provided and for the time you spent while dealing with this situation.

I contacted Customer Support about this situation and was informed that they have recently provided assistance to your case. For more information, please check your inbox.

Our team is constantly working to improve our products and services and appreciate the honest feedback from Fitbit users.

@Odyssey13, thank you for your support.

If you have any question, please let us know.