My new charge 4 is not synching with my Apple phone.

[Malinka]

I’ve just come back from the shops where I returned my 3 months old Charge 4 because the GPS stopped working. They exchanged it for a brand new one that is not synching! Am I so unlucky, or these trackers are no good? Who can help me? 

[bear2kraft]

Go into Settings on your phone, then Bluetooth and make sure your Fitbit shows it has been synched. 

[Malinka]

Thank you.  That is exactly what I did, but the phone is not picking up the Fitbit sign! Turn on and off phone and Fitbit, but still no luck.

[aperol]

I am a bit unlucky too. I got my Fitbit back because it didn't picked up steps and calories. They replaced it but with the new one, I always have problems with the pairing, after I had it in the charger. I found out that it takes quite a while to pick up the signal for a pairing request. You need to < forget the device > and start from the start.

Drives me nuts. I miss the old fashion Fitbit, I never ever had problems, they were just simpler and did the job.

[Malinka]

Thank you! I’ve done the ‘forget this app’ too, but still no sign of my phone recognising my new new Fitbit!
Don’t know what else to do. 😔


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[bear2kraft]

I've tried forgetting the device at least 6 times, but it just won't sync to alert me about texts and incoming calls.  Very frustrating.