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My old Charge 2 is stuck on a black screen. Help?

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‎12-28-2021 20:33 - last edited on ‎01-01-2022 09:22 by Fitbit Moderator

‎12-28-2021 20:33 - last edited on ‎01-01-2022 09:22 by Fitbit Moderator

One day it would not just turn on it recognizes the power when it's hooked up the power and vibrates and the green lights work on the back but nothing else works. Does anybody have a clue to get it working?  I would appreciate it.  Thanks 

 

 

Moderator edit: format. 

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‎01-01-2022 09:26 - last edited on ‎02-16-2024 10:48 by Fitbit Moderator

‎01-01-2022 09:26 - last edited on ‎02-16-2024 10:48 by Fitbit Moderator

Welcome to the Fitbit Community, @Topher1232. Thank you for letting us know that your Charge 2 won't turn on.

Please restart your tracker to turn it on again:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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