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My screen has parts of the time and other data is blacked out

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‎07-15-2020 18:16 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-15-2020 18:16 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

My charge 3 screen is partially blacked out on each screen, each readout. It's like the LED is partially not working . I have tried changing the clock face, both types of restarts and nothing worked. It has been getting worse over the last 3 days. It is to the point I cannot read the time or any of the other data it tracks. This is the second charge 3 I have used. The first one quit taking a charge and now this one I can no longer read/see the data on the screen. When it worked it was great, but I cant afford to replace a $100 plus watch every 6 weeks.

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‎07-29-2020 12:34 - last edited on ‎06-20-2025 09:34 by Fitbit Moderator

‎07-29-2020 12:34 - last edited on ‎06-20-2025 09:34 by Fitbit Moderator

@Pstlepete It's nice to have you on board!

Let me help you with your Charge 3 screen not working as it should and than you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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