My screen isn't coming on

[AJS82]

I have a fitbit Charge HR.  I've had this for several years and its worked fine.

I have recently re-charged the device, the green lights come on at the back but the screen isnt coming on.  I've tried to re-sync to the app, the system can find my device but the four digit code isnt coming on.

Has anyone else had this problem and is there anything I can do to fix my fitbit as I cant really afford to buy another one.

Thanks in advance

Amanda

[SteveH]

In the hope that this is just a software glitch I would try restarting the fitbit by:

1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
4. Let go of the button.
5. Unplug your tracker from the charging cable.

Give this a few tries as it's known to not always work.

[AJS82]

Hi, thank you for your suggestion,

I have tried this several times and nothing is coming up on my screen. 

I think it must be broken ☹️

[AJS82]

Hi, thank you for your suggestion,

I have tried this several times and nothing is coming up on my screen. 

I think it must be broken. 

Thanks though 

[SteveH]

It doesn't sound good. Even though you will be out of warranty it's still worth contacting customer support via contact.fitbit.com to see if they can fix it or help in any way.

[AJS82]

Ok thanks, i will try contacting them to see what they say. 

Thanks 

Amanda