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My steps are not showing up on Fitbit app-Charge 3

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‎01-07-2021 10:23 - last edited on ‎01-11-2021 16:46 by Fitbit Moderator

‎01-07-2021 10:23 - last edited on ‎01-11-2021 16:46 by Fitbit Moderator

I have both my charge HR 3 and my daughters ace 2 both paired to my i phone. (I was told to do this per fitbit chat yesterday.) My daughters steps are showing up, not mine, are showing  up on the fitbit app on my phone. I only want to see my steps on the app. I sync my steps multiple times throughout the day. I do want to get  it back to my regular info that I had before buying the ace 2. What should I do? 

 

Moderator edit: updated subject for clarity

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‎01-11-2021 16:24

‎01-11-2021 16:24

Thank you for visiting the Fitbit Community @karentrey.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

I noticed that our chat team created a case with Customer Support to provide further assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

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