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My steps are recorded but for the next day, disappear

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‎01-18-2019 13:31 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-18-2019 13:31 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

my steps per hour save during the day, but will not save in history. Got the device on 12/28/18 and worked fine for about 10 days.  No, no history data.  Ideas/thoughts/help?

 

 

Moderator edit: Subject for clarity 

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‎01-19-2019 07:01

‎01-19-2019 07:01

Hey @tbmckie, let me give you a warm welcome to the Community! So after you sync your Charge 2, the next days appears that there are no steps for the previous days, is that right? If that is the case, I suggest you to try to restart your Charge 2, then log out and log back in, and then sync your tracker. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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