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My steps are tracked on Fit bit but not on phone

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‎01-10-2019 18:56 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-10-2019 18:56 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

 Why do my steps show on Fit bit but not phone

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‎01-10-2019 20:21

‎01-10-2019 20:21

Welcome to the forums!

 

Is your phone supported?

https://www.fitbit.com/devices

 

Did you download the app and set it up?

 

To download software or App
https://www.fitbit.com/start

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

 

 

Let us know!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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