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My steps didn’t reset at midnight

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‎03-25-2019 09:38 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-25-2019 09:38 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My steps didn’t reset at midnight. Adding steps to my total yesterday. Has done this a few times. When I turn phone off and back on it usually restarts steps. Today, that doesn’t work. I need help on getting my steps restarted.

 

Moderator edit: updated subject for clarity

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‎03-25-2019 17:09

‎03-25-2019 17:09

@Jdratman Welcome to the Fitbit Community.

 

I'm sorry to hear that your steps didn't reset at midnight. This is definitely not an expected behavior. Thank you for trying to get it resolved before contacting us. There is actually no way to manually reset your information but in order to avoid experiencing this issue again, please be so kind to perform a restart to your Fitbit Charge 2 by following these steps.

 

If you continue having the same problem please let us know in order to contact Customer Support for further assistance.

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