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My strap has broken after only 9 months

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‎11-07-2020 01:32 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-07-2020 01:32 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

Can you tell how I get a replacement strap for my charge 3 please? I have only had this for 9 months

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‎11-07-2020 05:21

‎11-07-2020 05:21

Hi @SueO64, welcome to our Fitbit Community. I'm sorry to hear that the strap of your Charge 3 has broken. I totally understand how you feel about this.

 

Regarding your question, let me go ahead and forward your case to our Support team so they can review it and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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