help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My text messages are going to my daughter's Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2019 06:35 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-09-2019 06:35 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I had a Charge 2, but upgraded to a Versa.  I gave my Charge 2 to my daughter - I did the factory reset (with it plugged into the charger, pressed the side button until it restarted), I set up an account for her with her own email address - so I don't see how the two are connecting.  However, I was shocked when she started getting my text messages on her device. Initially I went into her fitbit account and mine and unchecked "family sharing" under notifications, somehow it seemed to correct itself, but today she started getting my text message notifications to her device again.  How do I fix this?  I have an iPhone 8 if that matters or helps?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-09-2019 06:38

‎01-09-2019 06:38

Right after I posted this, I happened to think that maybe I need to remove the device from my phone, so I went under settings, bluetooth and the Charge 2 was still listed there.  I selected that device and chose "forget this device".  So hopefully this will fix it - we'll see when she gets home from school!  

Best Answer
0 Votes

‎01-09-2019 06:44

‎01-09-2019 06:44

I had the exact problem when my daughter inherited one of my Fitbit devices. She kept getting my notifications. Here are a couple things to try:

  • First, make sure that on your phone, in your Fitbit app, you have gone thru the steps to Remove Device. 
  • Next, go to your phone’s Bluetooth settings. If the Charge 2 is still listed, Forget the Charge 2.
  • Then, in your daughter’s phone app, sync the charge 2 ... give the command to remove it from the account ... then set it up again. Do this in a room away from your Versa. 

That took care of it for us. Please let us know if this resolves your problem. 

Best Answer
0 Votes