03-08-2017 15:48 - last edited on 09-09-2020 09:49 by MatthewFitbit
03-08-2017 15:48 - last edited on 09-09-2020 09:49 by MatthewFitbit
After having my charge two for a week, the part of the band that attaches to the actual Fitbit broke. I got a new one, but it broke in the exact same exact spot. Would my warranty still cover another one since I just got it replaced? And what can I do to stop this from happening? It hasn't even been a month since I've purchased it and only seems to last a week before the wristband breaks.
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01-21-2019 07:39
01-21-2019 07:39
https://www.amazon.com/gp/product/B01M0WNQ95/ref=oh_aui_search_asin_title?ie=UTF8&psc=1
This worked for me, and many others as wel..
01-21-2019 09:27
01-21-2019 09:27
I bought the same band and have had it for about 2 months, and it is more comfortable than the original band. It occasionally snags on clothing, so I take it off to put on a sweater so it does not damage my clothes. When I jogged on the treadmill for about 2 miles it began to irritate my skin because of the constant movement and perspiration, but the rest of the time, including while sleeping, it is very comfortable.
06-20-2019 08:56
06-20-2019 08:56
I have have the same problem. I’m on my second Fitbit Alta, just emailed today about the band issue, 2 have already broken .. it pops off where it attaches to the unit. I had the same issue with the first one I owned. They kept replacing bands until it was out of warranty. Then they offered a discount. Nope. I shouldn’t have to buy bands for something barely or just a year old, much less ones that last 6 months if you’re lucky. I love the Fitbit, but the bands are junk. After this one is out of warranty and the band breaks again, I will be done with Fitbit unfortunately.
06-20-2019 09:20
06-20-2019 09:20
06-20-2019 09:33
06-20-2019 09:33
I just bought a clip for it from amazon, I can’t upload a pic though for some reason. Maybe that’ll be a solution after number 3 band breaks within a few months !!
06-20-2019 09:34
06-20-2019 11:07
06-20-2019 11:07
06-20-2019 17:14
06-20-2019 17:14
06-20-2019 17:42
06-20-2019 17:42
06-20-2019 17:42
06-20-2019 17:42
i recieved this watch as a promotion. i liked what it did...steps, heart rate etc. The band broke away from the watch in the first year; I called them and they sent another. the new band quickly fell off too. based on visual analysis... the watch's grooves are worn and the band just cannot stay attached to the watch itself. The metal on the watch is too soft and getting a new band is useless... it sits in a drawer of other poorly designed junk! sad. now my kids gave me a new one and [Ionic]. The way this band attaches to the watch looks even more cheesy. It will fall apart no doubt
06-20-2019 18:00
06-20-2019 18:00
06-20-2019 21:24
06-20-2019 21:24
For under 10USD you can find a large assortment of bands on Amazon.
06-21-2019 00:24
06-21-2019 00:24
06-21-2019 05:27
06-21-2019 05:27
I did get a fitbit 3? The band is a clothlike band that’s sewn on and looked good for awhile; it’s not breaking but it doesn’t look clean and nothing I’ve tried makes it look any better. I tried to see about replacing this band but the last person I spoke with said it wasn’t made to be replaced?! Whatever.
06-21-2019 09:06
06-21-2019 09:06
I switched to metal bands, which are more durable, as well as a silicone band that's not as attractive, but that solved the breakage problem for me. Now, of course, I'm dealing with a vicious rash that the Fitbit causes on my wrist, under the unit. I've tried wiping the unit down with rubbing alcohol and then taping over the contacts so there's no direct contact with my skin, but to no avail.
I think I'm finally going to have to give up on Fitbit. The band I could deal with, but the rash is one step too far.
06-21-2019 15:06
06-21-2019 15:06
Customer service is great while under warranty. They are very nice and take care of business quickly. They’ve already processed a replacement
06-21-2019 15:46
06-21-2019 15:46
06-22-2019 11:40
06-22-2019 11:40
06-22-2019 14:19
06-22-2019 14:19
I enjoy my Fitbit, I don’t like the thought of it coming undone and loseing it. It keeps breaking .my phone # is 540-294-0390 . Can I get it replaced. Thank you.
06-22-2019 17:11
06-22-2019 17:11