My wrist band keeps breaking!

[Shay116]

After having my charge two for a week, the part of the band that attaches to the actual Fitbit broke. I got a new one, but it broke in the exact same exact spot. Would my warranty still cover another one since I just got it replaced? And what can I do to stop this from happening? It hasn't even been a month since I've purchased it and only seems to last a week before the wristband breaks. 

[Disfitbut]

Yeah but if I don’t wear it to bed, I couldn't prove I only got 1hr 29 min sleep last night. And it proved my claim that I was getting less than 3 hrs sleep after 2 strokes. It took a long time to build that average up over 5 hours. But these are stressful times

[Bike22]

It could be a faulty band. I had one of those but other bands still worked. I have purchased some from Amazon and I am very happy with them. I will use until my Fitbit needs to be replaced and then I will find another device.

Sent from my iPad

[Busmom1979]

I've changed fitbit's entirely.  I have the Fitbit Blaze now and I have different color bands.  They are thicker and a lot better to us on a daily basis.  I'm glad I switched over to something else.  I think  the Blaze is discontinued now but until this dies out, I'll be using it happily.

[georgej207]

It is the watch where the band sits. There's a kedge there that's worn and
the spring can't grasp on anymore

[Gavacho]

Since I replaced the band with one from Amazon I haven't had a single problem. The band is actually outlasting the watch itself. The watch is cracking etc...

[monica4567]

Thanks for the tip! I'm fed up with replacing Fitbit bands every 6 months.

[Missy111]

Hi,

Since that posting, many people recommended I buy a leather band. I did not see how that would help, but I bought a cheap leather band at Walmart, anyway. To my surprise, it is still intact!!

It looks like crap now because the cute peach paint is fading, but the band is intact!!

Yeah! leather

[mamanorts]

---

@summershade wrote:
The metal magnet wrist band offered on Amazon is AMAZING! I paid $9.99 and it is beautiful, sturdy and much easier to wear and slip on and off. I wouldn’t pay a dime for another FitBit band!

---

Could you please tell us which exact metal magnet wrist band from Amazon is successful for you. There are several available. Thank you.

[Jts55]

Good to know. How long have you had it and do you wear it to bed?

Sent from my iPhone

[georgej207]

i don't have a magnetic wrist band at all.
I have abandoned that charge 2 watch bc the metal on the case is worn such
that the band will not remain attached!!
thanks anyway
whoever you are

[arnts053]

I'm having the same problem. My first wristband broke less than a year after I got it (about 8 months) and the replacement that I received last August just broke (roughly 11 months later), but customer service won't send me a new once because of your warranty policy not applying to replaced parts, even though the wristbands are clearly defective as evidenced by this thread and my own experience.

This happened 2 days ago, and I've exported all of my data and stopped using the app, but I will definitely start using my Fitbit again if you send me another wristband. Otherwise I'm going to switch to a competing brand, and there are many out there (Samsung, Garmin, and Apple all sell similar products). I'm pretty sure its easier to retain a customer than gain a new one, so how about sending another wristband? I'm not shelling out 30 bucks every 8-10 months for a new wristband. And I might even get the Charge 3 someday! But that definitely won't be happening if it also has a junky wristband that you won't replace!

Fingers crossed?

[danamsf64]

Let me know what they say!
I agree !!
Mine is out of warranty this month .. so when band #3 breaks .. I’m on my
own.
I don’t know why they don’t address this obvious issue with these bands

[teebizzoo]

I finally lost mine. As I mentioned above, my Charge2 was giving me a rash on my wrist, so I tried to place the device itself inside the belt clip for a Fitbit Zip.  That worked for a while, until it slipped out of the belt clip case when I didn't notice.  So, now that I've lost it, it's a relief, to be honest!  Now I can stop worrying about trying to make it work for me, and I can look at other options.

I have a Zip, but it goes through batteries every two weeks (instead of the six months that they're supposed to last), and battery door is almost impossible to open, so I'm not going to use that either.

Freedom!

[Busmom1979]

I agree. I changed to a Fitbit Blaze ( which is discontinued now) but I like it and still can get replacement bands. One this goes, I think I’ll be looking into another brand.

Sent from my iPhone

[georgej207]

Mine just keeps falling off the watch bc the watch metal is soft and has
worn.

[danamsf64]

I got 2 belt clips from amazon prime for my Alta HR.. so far so good. I
clip it to my bra.
It stinks that they’re willing to alienate so many customers. After I went
through this same mess with my first one, I swore I wouldn’t get another. I
did though, and have the same problem

[Rich_Laue]

I agree that the band for the Charge 2 should have been redesigned. However since it is about a year since the Charge 2 was retired, I don't think this will happen. 

For the price of 2 cups of coffee, the user can purchase a third party bans on Amazon that has the redesign Fitbit should have made. 

[SunsetRunner]

my 2 dollar band from Ebay has been working fine for over 1 year, it outlasted the original one which lasted less then 6 months.

[georgej207]

Thanks, I'll try that

[AlvaroFitbit]

Hello everyone, thank you for your updates and sorry for the delay in my reply. If you are having issues with your band then please let our Support team know so they can further assist you with it. Also as many have mentioned you can find third party options on Amazon and eBay just know that since they aren't Fitbit products they aren't covered by Fitbit's warranty. You will need to reach out to the seller for this information.

Let me know how it goes.