My wrist band keeps breaking!

[Shay116]

After having my charge two for a week, the part of the band that attaches to the actual Fitbit broke. I got a new one, but it broke in the exact same exact spot. Would my warranty still cover another one since I just got it replaced? And what can I do to stop this from happening? It hasn't even been a month since I've purchased it and only seems to last a week before the wristband breaks. 

[danamsf64]

So I had been using a clip to wear my Fitbit. Last night I decided to use
the replacement band Fitbit sent a few months back.
What junk.
A brand new band and it fell off while I was sleeping and again now at
work.
Unbelievable

[georgej207]

It may not be the band. If the watch's case is worn .. mine was. Cheap
metal on the charge 2

[Frusbit]

Thanks 🙏
--
*Koonhong*

[Marcikr]

You are right on. I’m not purchasing another FitBit until the weak strap issue is fixed. 

[jimmyaztec]

Fitbit has apparently made the corporate decision not to fix this design
flaw. Just go to Amazon or someplace like that and buy Fitbit compatible
bands. I did this and it solved the problem.

[Rich_Laue]

Since the Charge is no longer manufactured, as many many have mentioned. For a lot less aggregation and a $5 cup of coffee for you and another for a friend you can get a nice metal band from Amazon. BTW it cost them about 70 cents to make their most expensive coffee. 

[Frusbit]

Hi Rich_Laue
Thanks. Yes did that via Lazada which was having a 3-fer sale...ie 3 for
$5. So I’m a happy camper now.
The more practical (& ethical as in honest) point tho is this: why
couldn’t FitBit just say so? Instead of just replying ’ ‘Yeah we goofed
with the crappy wristband’ and pointing us to where we could quickly &
cheaply get one (or 3), F(ug)Bit pretends to empathise & rolls out the fine
print about the ifs, whats, unless, provisos of its warranty. Hey, u guys
are from Frisco, the original city for peace & love ...wear some honesty in
your hair FBit🧘🏿‍:male_sign:
--
*Koonhong*

[MinnieKona]

I bought an aftermarket strap that I find much better than the original.

https://www.supcase.com/fitbit-charge-2-ubpro-protective-wristband-case

[Marcikr]

Thank you!

Sent from my iPhone

[Frusbit]

🙏
--
*Koonhong*

[Gabby11]

Hello, just had my third band for Charger 2 purchased in April 2018 break. Had second one replaced after warranty expired. Dealing with support now. Can’t believe how terrible the bands are. What is being done about it please?

[Gabby11]

Just wondering if it worked for you? Onto band 4 if Fitbit provide another band 19 months after purchase.

[DrJonez]

Rocking the same band on a Garmin for over a year with no issues

[Bhroilatn]

I have given up. Moving to an Apple Watch.

Brian Holt

[Frusbit]

Hi Gabby11,
In a very short word, “Nothing”.
I gave up asking FB after 3 tries and bought a set of 3 bands online for a
few bucks. Works swell. Obviously FB knows it’s a manufacturing problem &
is shirking. DIY’s the practical solution, I’m afraid. Jog on👍
--
*Koonhong*

[Rich_Laue]

@Gabby11 I don't know if any user will be able to tell you if Fitbit will do anything for a tracker that was discontinued over a year ago. However I can't believe there are people that haven't spent $8USD for a metal band from Amazon after their first band broke.BTW it took 2.5 years for my band to break. 

[Fitony]

Nothing is being done Fitbit leaves you on your own knowing you will have to keep buying more

Sent from my iPad

[MinnieKona]

I bought a band from SUPCASE. Very happy with it. I prefer it much better than the one that came with the fitbit.

https://www.supcase.com/collections/fitbit-shockproof-wristband-cases

[Gabby11]

Will look at an alternative for sure as didn’t know they existed.

[Gabby11]

Ok. Now I know there are alternative solutions I will get something.