It's too bad this is happening. Fitbit is a very good product, the band problem notwithstanding. Problems inevitably occur with new products. Design flaws, production problems, etc. When things like this happen you have to jump on it right away and come up with a solution. Fitbit has given me pretty good customer service, but there is only so much "customer goodwill" damage they can repair, no pun intended, when the product keeps failing. Management needs to step in and make a decision to do something.
LIke others have said, Fitbit might be in the business of selling bands, much in the same way printer companies are in the business of selling ink, not printers. Despite the fact that I enjoy the product, like the software and its usability, I think I too will have to move on. It's a shame. Clearly either customer service isn't getting back to production, or management doesn't think it matters.
