help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NO HELP on subpar product

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2020 12:46 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-27-2020 12:46 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

So basically, there's no support at all right now from FitBit.  Had a Charge 2 for a couple years and loved it.  Upgraded to the Charge 3, and have had nothing but issues with it.  It was replaced once, and now the strap broke and the piece to attach it is broken so new band won't attach.   I CANNOT GET ANY HELP FROM SUPPORT.   I think I will just replace it with an Apple Watch and call it a day.   I'm very disappointed with FitBit products and customer service. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-27-2020 16:25

‎07-27-2020 16:25

The same thing has happened to me. After being on a chat with Fitbit, they determined that the Charge 3 is faulty. Of course it is over the warranty, so they said they would give me a discount on a new one. that is bull**ahem**. they make junk stuff. I would say go get something better. This is the second Fitbit I have had that crapped out after two years. 

Best Answer
0 Votes