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NO green lights flashing! No heart rate monitoring

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‎04-21-2020 21:12 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-21-2020 21:12 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

Hi, My fitbit charge 3 stopped flashing the green lights all of a sudden and I cannot capture the heartrate anymore. It does turn on, but restarting it .... and 15 sec restart did not work. Please help me solve this problem. Could I get a replacement if the problem persists?

 

Thank you!

J

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‎04-21-2020 21:41

‎04-21-2020 21:41

Hi @J-85  only customer support can tell you if you can get a replacement and it depends on your warranty status. Reach out to them. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-20-2020 02:06

‎11-20-2020 02:06

Exactly same had happened to mine

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