Name will show up in text notification but not text message.

[mistij]

When I receive a text message notification, the name of the sender will show up but not the actual text message. 

[MattSheeler]

I've started having the same problem. It started after the last update, I get the name but not the message. Ive tried restarting the Fitbit as well as the phone and bluetooth, no luck.

[Suzq501]

Same here, I tried all that too. I messaged Fitbit support on twitter. Hope they get back to me 

[kwyst3]

Same here, I've tried everything possible and still am not seeing the text, just the sender.

[Suzq501]

I heard from Fitbit and they are trying to work on it as they know it's an
issue. Hopefully when they do a new update it will be fixed.

[Darnoc84]

Just finished chatting with them. Appears to be a known issue and their engineers are working on a solution. No estimated time frame on completion

[OSUFL]

Here it is August 8th and I still don't get the body of the message...only the person calling or texting!  Ugh!

I contacted Fitbit and they gave me instructions of what to do...which I did to a "T"...but, not luck....

Come on Fitbit...get this fixed!

[MamaThunder]

Still no luck with mine either. Have a Google Pixel 2. Hopefully Fitbit can get it fixed soon!

[kwyst3]

When I reached out to a customer support person he wasn't able to figure it out. After some troubleshooting and research on his end he then asked what kind of phone I have (Galaxy Note 😎 and then his quick 'out' was that it was my phones problem, not Fitbit. I asked why it had been working fine for the last year up until the most recent Fitbit update? His response was that my phone was not fully supported.

[Suzq501]

It's not our phones, it's the update Fitbit did. That's what I was told. We
just have to hang tight and see if and why the finally update it to work
again.

[OSUFL]

😕Sent via the Samsung Galaxy S10, an AT&T 5G Evolution capable smartphone