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Need help with my Fitbit account

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‎06-13-2019 19:33 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 19:33 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

my FitBit account was hacked and now i can´t enter to my account and i can´t use my charge 2 anymore, so i´m looking how to reset my charge 2 to sync with new account

 

Moderator edit: Subject for clarity

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‎06-14-2019 06:39

‎06-14-2019 06:39

Hi there @Fredo2382, welcome to the Fitbit Community Forums!

 

Thanks for reporting what happened with your account and thanks a lot for reaching our to our Support Team and for all the details you provided on your post. I just checked with our Support Team and they will be contacting you shortly, however, it takes a while for our team to make the appropriate investigation. Hopefully they will get back with you soon.

 

If you need more help, feel free to let me know!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-14-2019 06:39

‎06-14-2019 06:39

Hi there @Fredo2382, welcome to the Fitbit Community Forums!

 

Thanks for reporting what happened with your account and thanks a lot for reaching our to our Support Team and for all the details you provided on your post. I just checked with our Support Team and they will be contacting you shortly, however, it takes a while for our team to make the appropriate investigation. Hopefully they will get back with you soon.

 

If you need more help, feel free to let me know!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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