help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Charge 2 battery dies

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2019 22:21 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-29-2019 22:21 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Just bought new charge 2.  The battery worked for one week perfect and now it dies in an hour. This is my second one.  First one was bombproof.  Never had a problem until it went in the water. Tried resetting, it charges fast and then dies fast. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-30-2019 10:24 - last edited on ‎03-21-2025 08:09 by Fitbit Moderator

‎07-30-2019 10:24 - last edited on ‎03-21-2025 08:09 by Fitbit Moderator

@Robomower, a warm welcome to our Community!

Let me help you with your Charge 2 battery draining quickly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-30-2019 12:30

In response to AlvaroFitbit

‎07-30-2019 12:30

Thank you for the reply, Fitbit charges to 100% in short time and completely drains itself in 1 to 2 hours. Like I said it’s brand new and it worked correctly for about seven days and now it completely discharges in no time.

Sent from my iPhone
Best Answer