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New Charge 2 tracker will not pair with iPhone 7

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‎05-08-2019 13:52 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-08-2019 13:52 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have received two new trackers in the last week as mine has a crack on the screen, but am unable to pair either of them with my iPhone 7. 

 

Have deleted the app and reinstalled it. Have turned Bluetooth on and off. Bluetooth will not pick up the new device at all. 

 

With the the first one I could at least enter the code but with this one it just says searching. 

 

I have spent over three hours with the chat team and am no where further on. 

 

Have the most most up to date version of the app and iOS software. 

 

Any suggestions before I cry again. 

 

Many thanks 

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‎05-09-2019 08:56 - edited ‎05-09-2019 08:57

‎05-09-2019 08:56 - edited ‎05-09-2019 08:57

@Sharpkat Welcome to the Fitbit Community! It's great to have you here!

 

I will assist you with setting up your Charge 2 and thank you for troubleshooting this issue. Start by clearing the connection between your phone and your Charge 2 by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-09-2019 09:46

In response to AlvaroFitbit

‎05-09-2019 09:46

Thanks Alvaro. 

 

I have now had to send the tracker back as we have been through all of these steps and it is still not finding the new tracker. 

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