New Charge 2 will not turn on

[Susierwb]

I just bought a new charge 2. I charged it and now it will not turn on. I've pushed the button while it is in the charger and the screen will come on for about 2 seconds. When I take it out the charger it and push the button again the screen says black. I'm wondering if it is defective? If not what am I doing wrong? Help!

[Odyssey13]

Hi @Susierwb  the Charge 2 was discontinued at least two and a half years ago. If you got it new, there's no telling how long it sat in a box with a completely dead battery. It's possible that is your problem. Can you to return it?

[AndreaFitbit]

Thanks for getting back to us @Susierwb. I'm sorry to hear you haven't been able to turn on your new Charge 2.

I noticed that you already got in touch with our Support Team and are receiving assistance. 

Thank you for your advise @Odyssey13.

See you around. 

[willjoe]

Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Unplug your tracker from the charging cable.

Regards

[Susierwb · Accepted solution]

I had received it as a gift. I did reach out to Fitbit and they had me send
it to them. It must have been defective as they offered to send me a Charge
4 as a replacement. I took them up in their offer. I now have the Charge 4
and all is good.
Fitbit is an amazing company that stands behind their products!
Thanks so much for reaching out to me.

[AndreaFitbit]

Thank you for your advise @willjoe.

Thank you for your comments and I'm glad that you're back  on track @Susierwb. 😀

Have a nice weekend.