New Charge 2 won’t charge

[Philblas]

My brand new Charge 2 won’t charge. What do I need to do?
sn x0030xzi75

16A0CA2C9CCA

Used the charge cable provided with the unit

tried different USB PORTS

my older charge cable

now what?

Moderator edit: format. 

[Odyssey13]

Hi @Philblas  brand new? The Charge 2 was discontinued early 2019, so it would have an old battery. When these devices are left unused, the batteries do tend to die. You should check with the seller to see if you can return or exchange it.

[AndreaFitbit]

Welcome to the Fitbit Community, @Philblas. Thank you for mentioning the steps you have followed in order to charge your new Charge 2. 

As @Odyssey13 mentioned, Charge 2 was discontinued on 2019. Try these steps and if they don't work check with the seller:

•  Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

Keep on visiting the forums.