help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Charge 3 - Text messages won't show up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2018 06:03 - last edited on ‎11-17-2020 15:06 by Fitbit Moderator

‎10-12-2018 06:03 - last edited on ‎11-17-2020 15:06 by Fitbit Moderator

Is there a fix for text messages not coming through to my new Charge 3 tracker? I would like to find a solution and if not I will need to return it within the 30 days.  I bought this in order to receive the texts.

Thank you.

Best Answer
Labels:
0 Votes
21 REPLIES 21

‎03-10-2020 07:49

In response to Nanivek

‎03-10-2020 07:49

What is the message+app?

Best Answer
0 Votes

‎10-10-2020 12:36

In response to Clblack2

‎10-10-2020 12:36

The "message+" app is text message app with extended capabilities for emojis and what not, that came with my Samsung Galaxy S10 phone on Verizon network. There is an second lower performance text messaging app called "messages"  I was receiving text message notifications on my charge 3 just fine.  Then one day I wasn't. This probably was after an S10 update.  When I go into the fitbit settings to allow text message notifications the "message+" check box is greyed out but the regular "message" app is available for selection.  Unfortunately, the S10 requires that you choose either the message+ or the message app but not both.

 

Can someone tell me why the message+ app is greyed out?

Best Answer
0 Votes