First of all, let me say this: This is utterly ridiculous. It is 2019 (for all intents and purposes), and this is a fitness tracker. It should NOT be this difficult. If I'd had any idea this is what Fitbit had devolved into, I would've passed and saved money for the Apple Watch.
I got the Charge 3 for Christmas. I have yet to actually use it to do anything, because for the first 3 days, I couldn't even get it to turn on despite being on the charger all that time. After holding down the soft button for nearly five minutes, by some miracle it finally turned on the display. Still not sure what happened there, but I took it for the sign from the sky it was and moved on.
Now, I've (somehow) managed to get it (the app) to find the tracker - but now its endlessly looping on 'Connecting to Tracker'. I'll list every single thing I've seen all the moderators ask every other person with this issue, since I've spent another four days going over topic after topic on these forums and each time the moderator has failed to help.
Yes, I've forgotten every other device in bluetooth.
Yes, I've uninstalled and reinstalled the app.
No, it never shows up in my bluetooth settings, so I can't 'forget it'.
Yes, I am a foot away from my router. So there is zero connectivity issue with my router.
Yes, I've held down the soft button for ALL the recommended times.
Yes, I have both the latest app version and latest software version on my iPhone 6s.
Yes, my WiFi and mobile data connection are strong (seriously?)
Yes, I've turned bluetooth on and off, turned phone on and off.
I HAVE TRIED EVERY SINGLE SUGGESTION. IT STILL DOES NOT WORK, NOR HAS IT EVER WORKED. At least others got some use out of theirs. I've had this useless thing for a week and it's done nothing but irritate me by being beyond useless.
Now, this is my THIRD fitbit product, and I have never had these kind of issues prior. I hope a mod can comment with something actually useful, instead of pretty words on how concerned they are for my issues or if I've tried the most basic of fixes. I assure you I have, and it still doesn't work. I'm totally embarrassed for Fitbit, to have this many issues with this and not be able to come up with a satisfactory fix. Your customers obviously mean nothing to you.
