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New Charge 3 has already steps tracked

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‎01-06-2020 13:54 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-06-2020 13:54 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

Hey! 

 

Recieved the watch a few hours ago. Set it all up fine, put it on my wrist and the steps were already 700-odd steps. Tried to restart it and its not working. 

 

Any ideas on how to fix this? First fitbit and i am already disappointed.

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 09:30

‎01-07-2020 09:30

Hi there @Reereexx, welcome to the Community Forums. Thanks for restarting your Charge 3 prior to contacting us. 

 

This is an expected behavior, due to the movement the Charge 3 may has detected, it could've tracked some steps before you had the chance to set it up. This should've been fixed today after midnight since your steps reset and you start a new day. 

 

From now on, your tracker will start tracking your data based on your personal information. 😉 Note that you can delete the steps from yesterday by following the steps in the article: How do I add, edit, or delete Fitbit data and activities? 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-07-2020 09:30

‎01-07-2020 09:30

Hi there @Reereexx, welcome to the Community Forums. Thanks for restarting your Charge 3 prior to contacting us. 

 

This is an expected behavior, due to the movement the Charge 3 may has detected, it could've tracked some steps before you had the chance to set it up. This should've been fixed today after midnight since your steps reset and you start a new day. 

 

From now on, your tracker will start tracking your data based on your personal information. 😉 Note that you can delete the steps from yesterday by following the steps in the article: How do I add, edit, or delete Fitbit data and activities? 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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